Debt Management and Hardship Policy

The purpose of this policy is to provide guidance and processes for the provision of assistance to ratepayers who are experiencing genuine financial hardship with the payment of their rates and/or charges.

Council aim to:

  • provide a decision making framework for the appropriate assessment of all arrangements and financial hardship applications;
  • provide ratepayers with assistance and options to pay their accounts in a timely and acceptable manner;
  • provide equitable treatment to all members of the community; and
  • maintain legislative compliance 

 

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