Beauty & Skin Premises Complaints

If you have an issue with a business, and you have already asked that the business resolve and you are not satisfied, we can investigate for you.

To help our investigation, we need to know:

  • what treatment / procedure you had
  • details of the advertise reaction / when the illness started (date and time)
  • the response of the business to your complaint
  • what business the complaint related to (date and time of attendance)
How to make a complaint

Contact us during business hours on 03 5888 5100 or

What happens next
  • We will contact you to confirm the details of your complaint.
  • Will then advise if we will be investigating your complaint.

  • We will advise you of the outcome of our investigation.