Food Business Complaints
You can make a complaint about a food business if you:
- think the food you purchased made you sick such as diarrhoea or vomiting
- found a foreign object (for example, glass or an insect) in the food you purchased
- have concerns about poor food preparation, handling, or display practices at a food premise
- have concerns about the cleanliness of a food premise
- think a premise is operating without registration from Council
Details we need to investigate your complaint
If you believe the food you purchased from a food business made you sick, we can investigate for you. To help our investigation, we need to know:
- what food you purchased
- where and when you purchased the food (date and time)
- what time you consumed the food (date and time)
- when the illness started (date and time)
- whether anyone else who ate the same food experienced similar symptoms
- what foreign object you found in the food
- what actions the staff took that were unsafe or unhygienic
- if you have already spoken with the food business or food handler.
It is also helpful to:
- record everything you consumed in the 3 days before the onset of symptoms
- keep any remaining suspect food or packaging in the fridge